I received the following comment on my website from a commentator who purportedly suffered a theft by Amazon of their $2,200 gift card balance purchased with cash at Walgreens:
omg please tell me you can help me. here is quick version of what happened
I buy $2,200 in gift cards with cash at Wal greens to make a purchase on amazon with. I load the giftcardds to my amazon account and then I have AMAZON ask me to verify my account, I verify it then AMAZON asks for the bank to fax them proof of my name address and account. My bank is a prepaid Green Dot card and there terms are not to fax my info to anyone, even amazon.
6 weeks later of me faxing the info to amazon and them playing games saying they need the bank to do it. I call amazon up and tell them the bank doesn’t send out my personal info. and we do this whole circle for 8 weeks or so.
Amazon closes my account now for no reason and stole the gift card balance in my account.
I have receipt where I bought all the giftcards with CASH. and they still tell me I wont get it back
I responded as follows:
Amazon has been unprofitable for many years and only recently has become profitable, so they steal gift card balances as a way of improving profitability. It’s illegal, but no government officials care or do anything about it and even the general public assumes people deserved to have their gift card balance stolen.
With Green Dot as your bank, they probably provide you with statements online or by mail, so I would have faxed them a statement myself (although they asked for the fax to come from the bank rather than you, they might not have noticed the difference). I see that you did this and they claimed they needed it direct from the bank… but the low-level Amazon employees that handle this probably don’t know Green Dot’s fax number.
I have had a couple times where a corporation asked me to have a bank fax them a personalized letter indicating some information about me which banks will usually not do… I used to use NetSpend savings accounts to earn 5% interest and they ended up (after several years) freezing my accounts and demanding a fax from Chase Bank attesting to my legitimacy, which a veteran employee at Chase said they could not provide and she had never heard of a bank asking for this. I ended up getting my money back after explaining to the NetSpend corporate employee that this was ridiculous and I would file complaints and sue in small claims court if necessary, and that I had fought Amazon before and won.
Keep your Walgreens receipt and scan + photocopy it just to be safe. File complaints against Amazon with your state attorney general, the Washington state attorney general, and even the Internet Crime Complaint Center. Of course, if you try to go to a consumer advocate like Elliott.org they are going to say something like “he’s obviously a drug dealer—why would anyone buy $2,200 of Amazon gift cards with cash.” Caveat emptor.