Here’s a new commentator on my website who had their $200 Amazon gift card balance stolen, and my response:
“they stole $200 in gift cards and locked me out of my account and every time I talk to them on the phone they say it will be opened in 24 hours and it never is and i start from scratch. for months.”
Sounds like their typical illegal behavior. There is no point continuing to call or complain to Amazon directly. You should open a complaint with your state’s attorney general online, and your region’s Better Business Bureau. Make sure to describe it very succinctly and clearly that this is a prepaid gift card balance connected to your Amazon account, and that Amazon is unlawful withholding the funds from you. For outcome, you want your gift card balance issued as a check to you, or alternately to be unblocked so you can make purchases with it (if that is also acceptable to you). Amazon will respond saying they have the absolute right to ban you at any moment and confiscate your gift card balance based on their Terms & Conditions. Respond that they do not, and cite laws prohibiting a retailer from causing a gift card / gift certificate to expire, such as your state laws and the federal CARD Act. Your state’s AG and the BBB will likely close the case as “resolved” based on Amazon’s excuse for a response, but respond and continue to emphasize that they have received the money for these gift cards and they are stealing directly from you.
I am running for Congress where I will continue fighting Amazon’s illegal behaviors. Please donate to my campaign if you are able.